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Re: Pokemon Y game crash.

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Cause sounds like either a defective cartridge, or perhaps the update was corrupted. Delete any extra data, re-install the update, and if that doesn't work, try the eShop's Download Software Repair Tool on the update.

 

What to Do:

  1. On the HOME menu, select the Nintendo eShop icon.
  2. Once the Nintendo eShop loads, select the "Menu" icon from the top-left of the touch screen, and then scroll down through the list and select "Settings / Other."
  3. Under the "History" section, select "Redownloadable Software."
  4. Select "Your Downloads," located in the bottom right corner.
  5. Scroll through the list of titles to find the software you'd like to check for repair, and then click "Software Info."
  6. Scroll down to the bottom of the page and tap "Repair Software," and then tap "OK."
    • This process will check the download data for errors. If no errors are found, you can still choose to repair the data.
    • The time it takes to check for errors will vary depending on the size of the software being checked.
  7. You will receive a prompt stating the software check was complete. Tap "OK," followed by "Download" to initiate the repair process.
    • The repair process will download the software again without overwriting the software's save data.
    • Download time will vary depending on the software being repaired.
  8. When finished, click "Continue" to return to the software info page.
  9. To return to the HOME Menu, press the HOME Button.

 

If that doesn't work, your best bet would be to call Nintendo's support line at 1 (800) 255-3700.

Best of luck to you~


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